Information We Collect

At Croxamend, we collect information that helps us provide better investigative journalism education services. We gather data through various means when you interact with our platform, register for courses, or communicate with us.

Personal Information

• Full name, email address, and phone number when you create an account
• Educational background and professional experience for course enrollment
• Payment information processed through secure third-party providers
• Communication preferences and course interests

Technical Information

• IP address, browser type, and device information
• Pages visited, time spent on our website, and navigation patterns
• Cookies and similar tracking technologies data
• Course progress and learning analytics

How We Use Your Information

We use collected information primarily to deliver educational services and improve your learning experience. Your data helps us create personalized learning paths and maintain effective communication about our programs.

• Provide access to investigative journalism courses and resources
• Send important updates about your enrollment and course progress
• Improve our educational content based on learning patterns
• Respond to your questions and provide customer support
• Process payments and manage your account securely
• Comply with legal obligations and protect against fraud

Information Sharing and Disclosure

We don't sell your personal information to third parties. However, we may share data in specific circumstances that are essential for providing our services or when required by law.

Service Providers

We work with trusted partners who help us operate our platform:

• Payment processors for secure transaction handling
• Email service providers for course communications
• Cloud hosting services for data storage and security
• Analytics providers to understand how our platform is used

Legal Requirements

We may disclose information when required by Indian law enforcement agencies or to protect our legitimate business interests, including fraud prevention and legal compliance.

Data Security and Protection

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices align with industry standards and Indian data protection requirements.

• SSL encryption for all data transmission between your device and our servers
• Regular security audits and vulnerability assessments
• Access controls limiting who can view your personal information
• Secure data centers with physical and digital protection measures
• Employee training on data handling and privacy protection
• Incident response procedures for potential security breaches

Your Rights and Choices

Under applicable privacy laws, including Indian data protection regulations, you have several rights regarding your personal information. We respect these rights and provide easy ways to exercise them.

Access and Correction

You can request a copy of your personal data or ask us to correct inaccurate information at any time through your account settings or by contacting our support team.

Data Deletion

You may request deletion of your account and associated data, though we may retain certain information for legal compliance or legitimate business purposes for up to 7 years.

Communication Preferences

You can opt out of marketing communications while still receiving essential course-related updates. Update your preferences through your account dashboard or email unsubscribe links.

Data Retention and Deletion

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by Indian law.

• Active account data: Retained while your account remains active
• Course completion records: Kept for 5 years for certification purposes
• Payment information: Stored for 7 years as per tax and accounting requirements
• Marketing data: Deleted within 30 days of unsubscribe request
• Technical logs: Automatically deleted after 2 years

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and provide personalized content. You can control cookie settings through your browser preferences.

Essential Cookies

These cookies are necessary for basic website functionality, including login status and course progress tracking.

Analytics Cookies

We use analytics cookies to understand how visitors use our site, helping us improve course delivery and user experience.

Marketing Cookies

With your consent, we use marketing cookies to show relevant course recommendations and track the effectiveness of our educational outreach.

International Data Transfers

While our primary operations are based in India, some of our service providers may process data outside of India. When this occurs, we ensure appropriate safeguards are in place to protect your information according to Indian data protection standards.

Any international data transfers comply with applicable cross-border data transfer requirements, including appropriate contractual protections and security measures.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through email or prominent website notices.

We encourage you to review this policy regularly to stay informed about how we protect your information. Your continued use of our services after policy updates indicates acceptance of the revised terms.